Current City Updates

  • Contact Florida Department of Health Polk County’s COVID-19 Vaccine Hotline at (863) 298-7500.
  • Friday, January 15, 2021: Department of Health Polk County has opened an online portal for reservations for those 65 years old and older, who wish to be inoculated once vaccine becomes available. Through the portal, you can create an account and upload your personal information for a future appointment. You can also learn more about the vaccine being administered by the Florida Department of Health and have other frequent questions answered. You can Register Here.
  • Friday, Jan. 15: The COVID-19 Vaccine Hotline will be open on Saturday and Sunday from 8 AM – 2 PM to register people 65 years old and older, who wish to be inoculated once vaccine becomes available.
  • Thursday, January 14, 2021: The Department of Health in Polk County COVID-19 Vaccine Hotline remains open Monday through Friday 8 a.m. to 5 p.m. The hotline phone number is 863-298-7500. Appointments for this week have been filled; however, employees staffing the hotline will continue to register residents 65 years of age and older for a future vaccine appointment, as additional vaccine becomes available. Due to heavy call volumes, callers may experience a busy signal. Please exercise patience as this process continues. To date, more than 12,100 individuals in Polk County have received the COVID-19 vaccine so far.
  • Wednesday, January 13: The Federal Bureau of Investigation (FBI), Department of Health and Human Services Office of Inspector General (HHS-OIG), and Centers for Medicare & Medicaid Services (CMS) are warning the public about several emerging fraud schemes related to COVID-19 vaccines. These organizations have received complaints of scammers using the public’s interest in COVID-19 vaccines to obtain personally identifiable information and money through various schemes. The Florida Department of Health Polk County will not ask for your social security number, credit card information, or bank information. Furthermore, they are not charging for the vaccine. If a site you are using is asking for payment information, please DO NOT provide this information and report the issue. Find out more details in the FBI Press Release.
  • If in need of COVID-19 testing, please call to set an appointment with the Florida Department of Health located at 1805 Hobbs Road, Auburndale. The number to reach the department is (863) 519-7911.
  • From Polk County: “The Department of Health in Polk is following the governor’s priority protocol, putting seniors and the staff of nursing homes at the front of the line. Next are frontline medical staff and first responders, such as EMTs and paramedics. General population seniors will be next in line. Initial inoculations are expected to begin this week (January 3-9), as supplies of the vaccine arrive in the county. As supplies arrive, instructions on how to schedule appointments for vaccination, times and locations will be communicated on our website.
  • The Public Utilities Office encourages the use of the utility collection boxes located at the Public Utilities parking lot and on Pontotoc Street next to the Post Office. You can also pay your utility bill online.

City of Auburndale COVID-19 Response

As a city, we are actively responding to the threat of COVID-19. We are working closely with the Florida Department of Health, who in turn is working closely with the Centers for Disease Control and Prevention.

We’re also joining our partners, including Polk County, to remind residents and visitors of the simple steps that they can take to help prevent the spread of active respiratory diseases like the flu and COVID-19:

  • Avoid close contact with people who are sick
  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose, and mouth
  • Cover your cough or sneeze with a tissue and discard the tissue into a trash can
  • Clean and disinfect frequent touched objects and surfaces
  • Stay home when you are sick, except to get medical care
  • Practice social distancing by putting space between yourself and others.
  • Wear a cloth face covering while in public spaces

We encourage you to stay informed by following the CDC and Florida Department of Health websites and social media accounts. There you will find new information, frequently asked questions and the current status of cases nationwide.

Information Sources

For COVID-19 information and vaccine updates go to our COVID-19 Updates Page