Support Services Division


Home Page > Divisions > Support Services Division


Lieutenant Dan Houser (Retired)

Serving Since 1989

Support Services Commander

(863) 965-5555

Lieutenant Houser retired on September 30, 2014. Once the promotional process is completed, this page will be updated with the newly promoted lieutenant. If you need assistance in Support Services, please contact Deputy Chief Andy Ray.


The Support Services Division is commanded by a Lieutenant. Each function within the Support Services Division operates independently however, are important in the success of the agency's mission. Support Services personnel work Monday - Friday, 8:00 am to 5:00 pm excluding Holidays. The Support Services Division is comprised of:







Home Page > Divisions > Support Services Division > Records

Kathy Floyd

Serving Since 1990

Records Supervisor

(863) 968-5183

The Auburndale Police Department utilizes a centralized records management section whose responsibilities are to maintain electronic copies of all reports and to enter computer data into the Police Department's records management computer system. These different forms of documentation are used when needed by the court system or the Police Department or when dealing with public requests.

The Police Department forwards the computer-generated data taken from all offense reports to the Florida Department of Law Enforcement for the state’s Uniform Crime Reporting system.


To inquire about public records or reports, contact Records 

Monday - Friday 8:00am - 5:00pm (excluding Holidays)

(863) 968-5183




Frequently Asked Questions

Where do I go to get a copy of a police report?
We are located at 2 Bobby Green Plaza in Auburndale The Records window is open Monday – Friday 8:00 am to 5:00 pm (excluding Holidays)

Copies of all police reports and documents open to public access are available from the Records Section. There is a charge of 15 cents per page for copies. Please allow 5 to 10 working days after an incident, arrest, or accident for processing before attempting to obtain a copy of a report.

Are police reports available to anyone?
Yes, with very few limitations such as juvenile information, the identity of a victim of a sexual offense or domestic violence and reports containing information about open or ongoing investigations. Nearly all police reports are available to anyone.

Am I entitled to police report information about my neighbor’s activities?
Florida Public Records Law allows anyone to request police report information about any individual.

May I use police report information to solicit business from the victims of crimes?
No. Public Records Law prohibits the use of police report information for the commercial solicitation of victims of crimes.

What is the difference between criminal profiling and bias-based profiling?
Criminal profiling is a legitimate tool in the fight against crime. It is an investigative method in which an Officer, through observation of activities and environment, identifies suspicious behavior by individuals and develops a legal basis, consistent with the Fourth Amendment, to detain and question.

Bias-based profiling refers to a decision by an Officer to stop, detain, interdict, or search an individual based on race, color, gender, ethnicity, religion, age, sexual orientation, or national origin.

It is the policy of the Auburndale Police Department to prohibit bias-based profiling in all Police-initiated actions. These include all investigative detentions, field contacts, traffic contacts, arrests, searches, asset seizures and forfeiture efforts. An Officer's actions will be based on a standard of reasonable suspicion or probable cause as required by the Fourth Amendment of the U.S. Constitution and statutory authority. Officers must be able to articulate specific facts, circumstances and conclusions which support reasonable suspicion for an investigative detention or traffic stop, or probable cause for arrest. Officers shall not consider race, ethnicity, national origin, religion, age, gender identity or sexual orientation in establishing either reasonable suspicion, probable cause, or as a basis for requesting consent to search.

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Home Page > Divisions > Support Services Division > Training

The Training Unit is responsible for providing mandatory and supplemental training to agency personnel. This is to develop and enhance those skills and decision-making abilities necessary for the successful delivery of services.

The Training Unit prides itself on fully trained "in-house" instructors who are responsible for teaching a variety of courses. By using "in-house" instructors, it increases the amount of training to agency members.

The Training Unit facilitates monthly required training sessions, through online training provided by the PoliceOne Academy. PoliceOne offers state-of-the-art education, training, and information for every discipline within a law enforcement agency. PoliceOne has a large inventory of training courses with hundreds courses available online. Successfully completed courses count toward each officers mandatory retraining requirements, as set forth by the Florida Criminal Justice and Standards Training Commission.

The Auburndale Police Department uses Power DMS, a web based program to house all policies, General Orders, memos and other correspondences. Members use Power DMS to read, understand and electronically sign off on documents that are required. Power DMS is an excellent training tool, tests can be administered through the program to assist in the learning and understanding of documents.

The Auburndale Police Department takes pride in knowing its members are well trained. The agency provides the members with on-going training to enhance skills and knowledge that reflects in the professional service provided to the citizens.

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Field Training

Home Page > Divisions > Support Services Division > Field Training

The Auburndale Police Department uses in-house trainers, Field Training Officers to provide the necessary training to newly hired police officers. The Field Training program consists of a sixteen week, six phase training program. Phase one begins with a three week in-house academy where the new officer learns the operations of the agency. The officer will be exposed to the computer report writing program during this time to better assist with the necessary skills required in the remaining phases. Phases two through five will be field work in the police car with a trainer. The officer will rotate to at least three trainers during the field training program. Phase six is the shadow phase, the officer will be assigned a police car and will be expected to function solo handling calls for service. The trainer will respond to calls with the officer and evaluate the officer's performance. Being alone in the final phase allows the officer to become more familiar with the day to day field work that officers experience once assigned to a squad.

Trainers are responsible for evaluating the performance of new officers. A daily observation report is completed scoring the officer in several categories. Upon successful completion of each phase, the trainer will recommend the officer advance to the next phase. Once the officer successfully completes phase six, the trainer will recommend the officer be assigned to a squad.

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State Attorney Liaison

Home Page > Divisions > Support Services Division > State Attorney Liaison

The Auburndale Police Department is responsible for providing completed cases to the State Attorney's office. The liaison works directly with the State Attorney's office responding to requests for information. When additional information is needed, the State Attorney's office will send the liaison a request for information detailing the requested information. Items such as recorded, transcribed witness statements, photographs, cost affidavits, and certain items of evidence may be additionally needed to successfully prosecute a case.

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Special Details

Home Page > Divisions > Support Services Division > Special Details

The City of Auburndale has several events throughout the year where police officers are requested to provide security, traffic direction, and support to other departments within the city. Some of these events include, the Christmas Parade, Halloween Harvest, Bloodhound Bash, Crafts in the Park, and the Touch a Truck event. Police officers are often requested to provide security, traffic direction, and support for private events as well. These events may include, graduation parties, high school football games, building security, traffic direction in construction areas, and other private events where the facilitator may want a police presence. Private events are provided at a cost to the facilitator, company, or organization requesting the police service.

The Support Services commander is responsible for organizing and scheduling these events as they are needed or requested.

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Home Page > Divisions > Support Services Division > Quartermaster

Members of the Auburndale Police Department are provided with uniforms and equipment. The quartermaster is responsible for providing the necessary uniforms and equipment members need for their specific assignment. As uniforms and equipment age, members request replacement or additional uniforms or equipment through the quartermaster. The requested items will be ordered and issued when received.

The quartermaster has specific vendors that are used to supply the needs of the agency. Vendors are selected by the quality, cost, availability, and reliability of the items they provide. The quartermaster researches vendors continuously to provide members with the best products available.





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This information is made available to the public and law enforcement in the interest of public safety.
Any unauthorized use of this information is forbidden and subject to criminal prosecution.

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