Public Utilities Department

215 Main Street

P.O. Box 186

Auburndale, FL  33823

The City of Auburndale's Public Utilities Department is responsible for the distribution of water and the collection and treatment of wastewater from Auburndale and Polk County residents living within the City's utility service area.

For information on obtaining water and wastewater service from the City of Auburndale or any questions regarding your utility bill, please contact the Auburndale Public Utilities Department at 863/965-5500.  You can also e-mail us at Public Utilities

The Utility Billing application is now available for download:

Utility Billing Application Form.pdf

After printing of the Utility Billing Application one can FAX this back to the Public Utilities office at (863) 965-5505.  Please include a photo ID (i.e., drivers license) with your FAX in order to facilitate your request.

The 2007 Annual Drinking Water Report is NOW available for viewing:

     2007 Annual Drinking Water Report    

EASY PAY PLAN

The City of Auburndale now offers a new Easy Pay option for paying your City utility bill.  You may now have your payment automatically withdrawn from your bank account by Electronic Funds Transfer (EFT).  There is no fee charged by the City for the EFT Easy Pay Service as long as funds are available to your bank account and the transaction is honored by your bank.

(FAQ) Frequently Asked Questions

Am I Eligible?  All customers may sign up for the Easy Pay Plan.  Your utility account balance must be paid in full before the Easy Pay Plan can be activated.

Will I Still Receive A Bill?  If you select the Easy Pay option you will still receive a monthly bill listing the amount due for all services available.  You will not have to write a check, buy a money order, or travel to our office to make your payment.  On your bill you will see “Bank Draft” listed.  The amount of your utility bill will be deducted from your bank  account by Electronic Funds Transfer (EFT) on the 20th of every month.  If the 20th is a holiday or on the weekend it will be deducted the following working day. 

What About Insufficient Funds?  If your bank refuses to honor your EFT payment for any reason, such as insufficient funds the City will notify you of the refusal.  You will automatically be charged a $20.00 service charge and your account must be brought current immediately in cash or money order to avoid interruption in service.  You will automatically be removed from the EFT Easy Pay plan.

What If I Change My Mind or Change Banks?  You must notify the City of Auburndale customer service in writing if you wish to drop the Easy Pay Plan.  If you change banks or accounts you will need to reapply and in writing stop the existing account transactions from which your EFT payment is made.

How long does it take before the Easy Pay Plan is working?  Processing of your application may take 30 to 60 days, so continue to pay your bill as usual until you see “BANK DRAFT” printed on your bill.

QUESTIONS? - Please call customer service at (863) 965-5500

If you would like to sign-up for this plan please click the link below and print the form - Then fill it out and mail back with your voided check.  

DIRECT PAY FORM

UTILITY UPDATES

     CURRENT WATER RESTRICTIONS

 

PRESERVE AND CONSERVE - PROTECT OUR WATER RESOURCES!!

 

NUMBER OF VISITORS